Quality and Transparency

A Message from Sean Moynihan, ALONE’s Chief Executive Officer

Dear Supporter,

I would like to assure you that in ALONE, we take a leadership position around transparency and accountability.

We have a strong ethos around how we manage money which has been donated.  At every level in this organisation, with every policy and procedure, our ethos is turned from words into action.  We ensure the best use of all the support we get. Without this support, whether it be time offered, money donated or skills shared it would not be possible for us to continue our work with the 1 in 5 older people most in need.

We were founded by volunteers 40 years ago to support older people in need and that is what we continue to do today. Volunteers work in every part of the organisation from the Board to front line services. We respect the generosity and intention of all those who support ALONE because they share our passion to improve the lives of marginalised older people in need.

In ALONE:

  • We are the first organisation to achieve the internationally recognised Quality in Befriending Award.
  • We have become the second charity in Ireland to achieve the internationally recognised ISO quality standard for services delivery.
  • We have achieved the Investing in Volunteers Quality standard.
  • We comply with ICTR standards in Fundraising. (Donor Charter)
  • Our Board operates to good practice guidelines for governance and has signed up to Governance Code.
  • We have signed up to the Government’s Voluntary Code for Housing Bodies.
  • We are a member of the Irish Council for Social Housing (ICSH) and we participate in the HAPM (Housing Association Performance Management) survey. We are an approved Housing Body.
  • All of our tenancies are registered withe the RTB to ensure that all of our residents are fully protected by the 2004 Residential Tenancies Act
  • We publish an Annual Report which shows the work we do, the outcomes achieved and our income and expenditure.
  • Our services are internally and externally audited. Internal audits are carried out at least 3 times per year. Annual external audits are conducted by ISO auditor.
  • Our accounts are externally and independently audited and we comply with SORP standards.
  • An external evaluation of ALONE’s Befriending service was undertaken and the report published in 2015.
  • In 2016 our Support Coordination service will be externally assessed. The report will be published as soon as it is available.
  • ALONE adhere to data protection guidelines and have an ALONE data protection policy
  • We are a registered charity – our charity number is CHY 8259.
  • ALONE operates a complaints procedure which can be found here
  • ALONE operates a whistleblowing procedure

We do none of these things because we have to but because we know them to be the right things to do.

We have seen a dramatic increase in demand for our services in recent times and we envisage that demand will continue to rise in the years ahead. We are confident that we can continue to meet the needs of the 1 in 5 older people who are homeless, socially isolated, living in deprivation or in crisis.

We work hard every day to ensure that the vulnerable older people have homes, friendship, comfort, support, security and as much independence as possible. We have doubled in size in the last four years: in that time demand tripled, the number of volunteers tripled and we introduced a new service for crisis interventions.

For me personally, it is a privilege to lead and work in ALONE and in all my actions and decisions, I aim to make the best use of the support we get. Without this support it would not be possible to continue.

I invite anyone who would like more information or clarification on any of the issues mentioned in this letter, to contact us on enquiries@alone.ie and we will respond promptly.

Kind regards,

Sean_Signature

 

 

 

Sean Moynihan

Chief Executive Officer