Access Request Policy

ALONE Access Request Policy

You have a right to be given a copy of your Personal Data held by ALONE subject to certain exceptions

How to request a copy of your Personal Data.

All you need to do is write to ALONE and request a copy of the personal data we hold in relation to you.

There is no particular form that you must use for your request. You may find it helpful to complete the Access Request Form, however, it is not mandatory to do so.

We recommend that you provide as much detail as possible in your correspondence with us so that we can deal with your query promptly and efficiently.

You may be asked to provide proof of identification and/or additional information in order to validate your identity when making such a request. Please note that we have the right to require that you identify yourself before we will respond to any access request.

If you make a request by email, the information requested will be provided to you in electronic form (where possible), unless you request otherwise.  If you wish to receive the information in a particular format (e.g. paper copy or electronic where possible) this should be stated in your request.

Who do I contact to make a request?

You can send your request to The Data Protection Coordinator at

ALONE, Olympic House, Pleasants St, Dublin 08; or

By email to dataprotection@alone.ie.

How long will it take for ALONE to respond to my access request?

Once we have received your request and are satisfied as to your identity, address and/or email address (as relevant) we will respond to you within one month. This period may be extended in exceptional circumstances and we will inform you within one month where the extended period applies to you, along with an explanation of the reasons for the extension.

Other Rights

If you are not satisfied with the outcome of your access request you have the right to lodge a complaint to the Data Protection Commission at info@dataprotection.ie.

For information in relation to your other rights under applicable data protection laws see our Website Privacy Statement.

Access Request Form.