Career Opportunities

Volunteer Support Officer – CHO8

Midlands + North East

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through the coordination of supports, volunteer activation, housing with support and the application of knowledge and technology. We have more than 1200 Volunteers and 100 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality marks from Volunteer Ireland, the ISO, the Charities regulator and the Housing Regulatory Standard.

Role Overview

You will liaise with our Befriending Volunteers, ensuring they are supported in their Volunteering role. The goal is to continuously enhance our services and to reach out to more older people across Ireland. The first 2 months will be spent at our Head Office in Dublin 8 where you will receive induction and training from our services and HR Departments. You will also be helping build our Volunteer infrastructure and learning about our support coordination service. You will advocate for services for older people in and across all care settings, to enable and empower older people to age well at home.

Responsibilities:

Promote ALONE’s Befriending Services throughout the community.
Deliver ALONE’s recruitment and training programmes and process all reference and Garda Vetting checks for volunteers.
Work with ALONE’s Service Staff to ensure that all newly trained and vetted volunteers begin befriending visits within the specified timeframe.
Maintain good communications with volunteers, ensuring that feedback and training needs are collated and responded to in partnership with the local team and ALONE’s Head office departments
Support volunteers to work safely and to develop a mutually beneficial relationship with older people.
Be the first point of contact for volunteers when issues arise.
Develop and implement programmes that promote the continuous improvement and engagement of volunteers.
Develop local volunteer leadership programme and collaborate with Volunteer Leaders to coordinate and deliver social events in your region.
Cultivate a positive and supportive atmosphere by recognising Volunteer efforts
Assist with identifying local activities / events that both older persons and their volunteers can participate in.
You may be required to undertake additional duties or tasks as required.

Skills and Background

Previous experience working with Volunteer engagement, older peoples’ services or in social care is desirable.
Previous experience in recruitment and training of staff or volunteers.
Excellent interpersonal skills with the ability to work independently and as part of a team.
Excellent written and verbal communication skills including experience of delivering presentations to large audiences.
Previous experience of organising and running events.
The ability to work under pressure, multi-task and to resolve problems is essential.
IT Experience working with an MIS System. We use Microsoft Office and Salesforce CRM.
An understanding and appreciation of the principles and approaches to community activation is desirable.

General Requirements for all ALONE staff

Work to enable older people to remain at home with quality of life and independence. Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. Participate in the efficient flow of information within the organisation by sharing and seeking information as appropriate. Keep all records, data and reports up-to-date. Participate in the development and implementation of ALONE’s Quality Management Systems. Our core values are Partnership, Innovation, Dignity and Respect for the Individual, Transparency, Companionship and Non-Judgemental.

To Apply

The position is full-time and dependent on annual funding. We work a minimum 35 hour work-week in a good environment. The role is located initially at our head office in Dublin but is a mobile one covering HSE CHO8 (Louth, Meath, Westmeath, Longford, Offaly, Laois), hence the ability to drive and being a car owner to perform this role as is essential. Some evening work will be necessary to deliver some training and engagement programmes.The starting salary is €28,000 per year. These terms are subject to change. Please send a letter of motivation and your CV to careers@alone.ie. The position remains open until filled. ALONE is an equal opportunity employer.

Support Coordinator: CHO 9, Dublin

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application assistive technology. We have more than 1,200 volunteers and 100+ homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

The role is responsible for managing a comprehensive caseload in and across all care settings. The Support Co-ordinator is required to provide access to appropriate supports and to advocate for services for older people to enable and empower them to age well at home.
The role is almost entirely conducted outside an office environment and requires mobile working and the ability to efficiently plan your day.

Responsibilities

Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
Where necessary, carry out a comprehensive assessment with older people to ensure that all aspects of the older person’s circumstances are supported and that any risks are mitigated.
Support volunteers, volunteer leaders and staff to work safely and to develop a mutually beneficial relationship with older people availing of our services.
Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
Develop and maintain referral pathways to ALONE’s Support Coordination services.
You may be required to undertake additional duties or tasks as required.

Skills and Background

A self-motivated person who is committed to ALONE’s mission is essential. The ability to maintain the highest standards of confidentiality, discretion and respect is crucial. High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals and groups, is critical. Previous experience in social care settings, especially in the ageing sector, is desirable. Good computer literacy, with experience of using case management systems, is also a plus. Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

General Requirements for all ALONE staff:

Work to enable older people to remain at home with quality of life and independence. Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. Keep all records, data and reports up-to-date and make these available upon request. Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate.

Our core values are Partnership, Innovation, Dignity and Respect for the Individual, Transparency, Companionship and Non-Judgemental.

To Apply:

The position is full-time and dependent on annual funding. We work a minimum 35 hour work-week in a good environment. It is expected that after the initial 1 month training & induction that the role will be remote with 100% of your time covering your area (CHO 9 Dublin), hence the ability to drive and being a car owner to perform this role as is essential. The salary range is €27k to €37k per year, depending on skills and experience These terms are subject to change.
Please send a letter of motivation and your CV to careers@alone.ie. The position remains open until filled.

Services Manager CHO 8

Job Description

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

You will provide leadership and manage a team of Service Co-ordinators, Support Co-ordinators, Volunteer Support Coordinators and Volunteers who provide the full range of ALONE’s services in CHO Area 8 (Laois, Longford, Louth, Meath, Offaly and Westmeath). The goal is to continuously enhance and expand our support services for older people in CHO Area 8.

Reporting Relationship

You will report directly to the ALONE Head of Services.

Responsibilities

Manage the provision of ALONE’s support coordination, friendship with support and all ALONE support services in the designated area, in line with ALONE’s ethos and values.
To provide leadership and manage a team of Service Co-ordinators, Support Co-ordinators, Volunteer Support Coordinators and Volunteers in CHO 8.
Monitor team members’ cases, review outcomes and provide support when required.
To oversee the development of a Telephone Befriending Service in CHO 8.
Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
Identify gaps and blocks in service provision and work with other organisations to find solutions.
Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
Manage your team to deliver the team’s objectives and targets.
Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
Undertake other tasks and responsibilities as requested.

Skills and Background

Essential:

Educated to Degree Level or significant relevant experience.
Minimum 3 years’ experience in a similar sector.
Able to maintain the highest standards of confidentiality, discretion and respect.
High level communication skills both written and verbal.
The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

Experience of working in a Case Management environment.
Self-motivated person who is committed to ALONE’s mission.
Previous experience in managing teams and projects is highly desirable.
Understanding of the not for profit sector would be beneficial.
Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

To Apply

The position is full-time and dependent on annual funding. We work a 35-hour work-week in a good environment. The position will be located in CHO 8 and will require a certain amount of travel. The salary will be dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising communications and campaigns.

Please send a letter of application and your CV to careers@alone.ie. The closing date for applications is Friday May 31^st 2019. ALONE is an equal opportunity employer.

Services Manager CHO 5

Job Description

Background

Role Overview

You will provide leadership and manage a team of Service Co-ordinators, Support Co-ordinators, Volunteer Support Coordinators and Volunteers who provide the full range of ALONE’s services in CHO Area 5 (Carlow, Kilkenny, Waterford, Wexford and South Tipperary). The goal is to continuously enhance and expand our support services for older people in CHO Area 5. You will also carry a caseload that equates to approximately 40% of your working week.

Reporting Relationship

You will report directly to the ALONE Head of Services.

Responsibilities

Manage the provision of ALONE’s support coordination, friendship with support and all ALONE support services in the designated area, in line with ALONE’s ethos and values.
To provide leadership and manage a team of Service Co-ordinators, Support Co-ordinators, Volunteer Support Coordinators and Volunteers in CHO 5.
Monitor team members’ cases, review outcomes and provide support when required.
To oversee the development of a Telephone Befriending Service in CHO 5.
Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
Identify gaps and blocks in service provision and work with other organisations to find solutions.
Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
Manage your team to deliver the team’s objectives and targets.
Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
Undertake other tasks and responsibilities as requested.

Skills and Background

Essential:

Educated to Degree Level or significant relevant experience.
Minimum 3 years’ experience in a similar sector.
Able to maintain the highest standards of confidentiality, discretion and respect.
High level communication skills both written and verbal.
The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

Experience of working in a Case Management environment.
Self-motivated person who is committed to ALONE’s mission.
Previous experience in managing teams and projects is highly desirable.
Understanding of the not for profit sector would be beneficial.
Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

To Apply

The position is full-time and dependent on annual funding. We work a 35-hour work-week in a good environment. The position will be located between our offices in Carlow and Kilkenny and will require a certain amount of travel. The salary will be dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising communications and campaigns.

Please send a letter of application and your CV to careers@alone.ie. The closing date for applications is Friday May 31st 2019. ALONE is an equal opportunity employer.