Support Coordinator – ALONE Services
ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through the coordination of supports, volunteer activation, housing with support and the application of knowledge and technology. We have more than 1,000 volunteers and 100 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.
Role Overview
You will hold responsibility for managing a complex caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home. This role will focus on ALONE’s Befriending, Support Coordination and Housing with Support Services. We have three position, covering specific catchment areas. These areas are based in Community Healthcare Organisation 6, 7 and 9 and will be primarily based in the Dublin region. We currently have offices in Dublin 5, Dublin 2 and Dublin 8 and most of the work is carried out on a remote basis.
Responsibilities
Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
Where necessary, carry out a comprehensive assessment with older people to ensure that all aspects of the older person’s circumstances are supported and that any risks are mitigated. Support volunteers, volunteer leaders and staff to work safely and to develop a mutually beneficial relationship with older people availing of our services. Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures. Develop and maintain referral pathways to ALONE’s Support Coordination services.
Skills and Background
Self-motivated person who is committed to ALONE’s mission is essential. Able to maintain the highest standards of confidentiality, discretion and respect is essential. High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals and groups, is essential. Previous experience in social care settings is desirable. Good computer literacy, with experience of using case management systems, is desirable. Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
General Requirements for all ALONE staff:
Work to enable older people to remain at home with quality of life and independence. Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. Keep all records, data and reports up-to-date and make these available upon request. Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate.
To Apply:
The positions are full-time and dependent on annual funding. We work a minimum 35 hour work-week in a good environment. The salary range is €27,000 to €37,000 per year, depending on skills and experience. These terms are subject to change. Please send a letter of motivation and your CV to careers@alone.ie The position remains open until filled. ALONE is an equal opportunity employer.
