How we work – FAQs

ALONE – Frequently Asked Questions

All financial figures quoted are based on latest full year accounts.

Who does ALONE provide services for?

ALONE is a national organisation that supports older people to age at home. We work with people aged 60 and over.

What services do we provide?


 Are ALONE services available outside of Dublin?

Yes. We support older people in Dublin County and City, Louth, Meath, Westmeath, Longford, Kildare, Wicklow, Offaly, Laois, Monaghan, Cavan, Carlow, Kilkenny, Donegal, Galway, Mayo and Roscommon. We also support older people across the country through Befriending Network Ireland (BNI), by linking them in with the relevant services in their own community, and by providing support to the organisations that support older people.

ALONE is a rights based charity. What does this mean?

ALONE believes that older people should not have to be dependent on charity. We work with each older person to identify long-term, sustainable solutions to help them age at home or the place of their choice.

What are the presenting needs of older people who use our services?

  • Support to age at home
  • Isolation, loneliness and social exclusion
  • Housing issues
  • Homelessness
  • Physical health issues, disabilities, mental health difficulties, and dementia
  • Income poverty, fuel poverty, and income cuts
  • Hospital aftercare
  • Elder abuse, ageism, relationship and  family issues.

How do older people come to ALONE?

Referrals may come from older people themselves. Anyone can refer someone to ALONE’s services with the person’s permission. Referrals may come from a family member, their GP, public health nurse, primary health care team, local politician, friend, or concerned neighbour. Referrals can be made online, or by calling us on 0818 222 024.

Do you give money and goods directly to older people?

If the provision will resolve an emergency and/or will support the long term solution then we do give money and goods directly to older people.

Is there a need for all the charities that work with older people?

Each of the major age charities have their own aims and objectives. At ALONE, our aim is to support older people to age at home. We work in partnership with other organisations to ensure the best use of our resources and maximise the impact for the older people we represent. We campaign with other age charities and we often receive and pass on referrals with other charities to ensure that work is not duplicated.

What does ALONE do to ensure quality of service, transparency, and accountability?

How does ALONE ensure value for money?

  • We do not duplicate other organisations’ services but work in partnership.
  • We believe that our cost-versus-benefit ratio is second to none.
  • We provide high-value, low-cost services while still working with those most in need.
  • We have a strong ethos on how we manage money which has been donated.
  • We look for cost substitution before spending money.
  • We do not pay any third party fundraisers.

Does ALONE receive any kind of government funding?

ALONE receives some funding from the government for specific projects. We continue to rely on the generosity of the general public for the day-to-day running of our vital services.

Where do donations go?

All individual donations – general and corporate – are used for the provision of services.

What percentage of donations goes directly to services for older people?

100% of donations go on front line services.

How much are paid to ALONE’s Board Members?


How many people are paid a salary of €100,000 or more?


What salary, pension arrangements and other benefits are paid to the CEO?

  • The CEO has a salary similar to an assistant principal officer in the Civil Service.  There are no hidden payments and no top-ups. The CEO also operates as the General Manager and spokesperson for ALONE. The CEO receives:
    • A salary of €72,000 / equivalent to assistant principal officer in the Civil Service
    • A contribution towards Heath Insurance – €350 per year
    • A 5% Pension Contribution
    • Out of pocket expenses for the last 3 years total €4,024 (average of €1,341 per year) – this includes; fuel, travel and other expenses.

Who set the pay of the CEO in ALONE?

The Board of Trustees for ALONE approves wages and salaries. This is done through recommendations from the Human Resources subcommittee.

What does ALONE  pay its other staff?

€23k – €59k. Wages are paid in respect of their experience and training.

ALONE makes a 3-5% annual contribution into Personal Retirement Savings Accounts (PRSAs) after two years of employment. There is no long term liability for ALONE as these are a defined contribution plan.

ALONE staff costs for wages and salaries in 2018 were €1,410,490. Social security costs were €150,673 and pension costs were €34,469.

What was the cost of generating funds?

€107,533 – (2018)

What was that amount generated through fundraising, donations and voluntary income?

€880,699  (2018)

What was the organisation’s total income and expenditure?


Income                       €3,867,210

Expenditure              €3,121,764

What is the breakdown of volunteers to staff?

ALONE has over 2000 volunteers and more than 60 staff members.  Volunteers and staff work across all the departments.  Exact number of volunteers may fluctuate throughout the year.

What do your volunteers do?

ALONE volunteers provide an invaluable service through their generous donation of time. Many of our volunteers are ‘Befrienders’ who visit or call older people on a weekly basis to provide companionship and social engagement. Other volunteers support ALONE in areas such as communications, research, administration, services, maintenance, event management, transportation, cleaning, and gardening.

What is ALONE doing now to help older people?

We have doubled in size in the last four years because we are needed now more than ever. Demand for assistance has tripled, and our number of volunteers has also tripled in response.

Why is ALONE a Trust?

ALONE was set up as a trust nearly 40 years ago to protect its assets. The deed of trust has a scheme of incorporation, which is available here

ALONE’s status as a Trust ensures greater accountability. As a trust, ALONE has to submit to external audits; we must get permission to buy and sell property, and when doing so we are obliged to explain who we are buying from or selling to and why, and to submit details of all costs involved.

How were the houses used by ALONE acquired and paid for?

Currently, ALONE has over 116 homes available to older people who are at risk of homelessness.  Approximately 50% of these houses were purchased using charitable donations.  The remaining houses were purchased as a result of once-off grant payments from the Department of the Environment in the form of non-repayable mortgages.


If you have any other questions or enquires, please email