Career Opportunities

CHO6 Support Coordinator – ALONE Services

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending, housing with support, and the application of assistive technology. We have a network of staff and more than 3,000 volunteers across the country We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for a Support Coordinator for HSE Community Healthcare Organisations (CHO) Area 6 which covers Dun Laoghaire/Rathdown, Dublin South East and Wicklow.

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

Support Coordinators provide practical support and coordinate services for and with older people to address challenges and to find solutions. An integral part of the Support Coordination role is to help resolve financial and pension difficulties, support engagement with local events and activities, access housing grants and adaptations, navigate the healthcare system, access housing and tenancy support, and resolve any other challenges that may arise. ALONE Support Coordinators act as a main point of contact to enable older people to access the supports and services they need. Support Coordinators are required to work both in person and remotely with older people to ensure their needs are being met and they are receiving quality care and advice.

Your time will be divided between remote working and working in the community with the older person and external services.

Responsibilities

  • Manage and lead the response to older people including, but not limited to, issues regarding emotional wellbeing, housing issues, welfare allowances, health difficulties and vulnerable persons at risk of abuse.
  • Carry out assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of health, social care and welfare services.
  • Build strong referral relationships with statutory and non-statutory agencies across the CH06 area.
  • Adhere to all policy and procedures outlined in ALONE’s Quality management systems  
  • Help meet the targets and goals of our services and meet the lead time for the delivery of services.
  • Provide regular, consistent & comprehensive reporting regarding developments, gaps or blocks in to the Service Manager
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • Develop and engage with care and case management systems.
  • Introduce and educate older persons on new technology that promotes health and safety within their home and also their overall wellbeing.
  • You will be required to engage in comprehensive recording keeping on ALONE’s CRM database.
  • You may be required to undertake additional duties or tasks as required.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.

Qualifications & Skills

  • Qualification in health, social care or community or equivalent, is desirable but not essential.
  • Candidates must demonstrate a keen interest in working with older people and be commited to ALONE’s mission.
  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Strong problem solving skills
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
  • Excellent active listening skills
  • A passion for providing a high quality of service

Further details

  • This role is 35 hours per week, Monday to Sunday.  These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing services across CH06.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.
  • Full clean drivers licence and use of a car is required.
  • During the COVID-19 response, at times you will be required to work remotely from home and you will be provided with all equipment and devices to enable you to do this.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is Friday, 23rd July 2021.

ALONE is an equal opportunity employer.

CHO5 Services Manager

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

As the Services Manager, you will provide leadership and manage a team of Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers, and Volunteers who provide the full range of ALONE’s services in the following counties; Dublin South East, Wicklow and Dun Laoghaire. This region of responsibility may be subject to change, as per the planned reconfiguration of HSE areas.  The goal is to continuously enhance and expand our support services for older people. This is an initial 24-month contract.

Reporting Relationship

You will report directly to the ALONE Head of Services.

Responsibilities

  • Manage the provision of ALONE’s Support Coordination, Befriending Services (Visitation and Telephone, with support), and all of ALONE’s support services in the designated area, in line with ALONE’s ethos and values.
  • To provide leadership and manage a team of Service Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers and Volunteers in your area of responsibility.
  • Monitor team members’ cases, review outcomes and provide support when required.
  • To oversee the Telephone Support and Befriending Service in your CHO area.
  • Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
  • Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
  • To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
  • Identify gaps and blocks in service provision and work with other organisations to find solutions.
  • Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
  • To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
  • Manage your team to deliver the team’s objectives and targets.
  • Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
  • Undertake other tasks and responsibilities as requested.

Skills and Background  

Essential:

  • Educated to Degree Level or significant relevant experience.
  • Minimum 3 years’ experience in a similar sector.
  • Able to maintain the highest standards of confidentiality, discretion and respect.
  • High level communication skills both written and verbal.
  • The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

  • Experience of working in a Case Management environment.
  • Self-motivated person who is committed to ALONE’s mission.
  • Previous experience in managing teams and projects is highly desirable.
  • Understanding of the not for profit sector would be beneficial.
  • Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
  • Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

Role Details

  • The position is full time and dependent on annual funding. We work a 35-hour work-week in a good environment. 
  • The salary scale offered for this position is €40,000-45,000, depending on skills and experience and there are 24 days’ annual leave.  
  • The position will be remote based initially due to current restrictions however, the position location will be flexible and regular attendance at our office in Kilkenny (St. Canice’s Neighbourhood Hall, Butts Green, Kilkenny) is required (2 – 3 days per week).
  • The position will require a certain amount of travel. We require flexibility around the role and staff may be asked to move between departments and locations.  All staff support fundraising communications and campaigns.
  • The role will require a full clean drivers licence and the use of car for business purposes. The position also requires Garda Vetting
  • Remote Induction and training will be carried out on commencement in role

Please send a letter of application and your CV to [email protected]. The closing date for applications is Tuesday, 27th of July. ALONE is an equal opportunity employer.

Visit our website please at www.alone.ie

CHO9 Support Coordinator – ALONE Services

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending  , housing with support, and the application of assistive technology. We have a network of staff and more than 3,000 volunteers across the country We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for a Support Coordinator for HSE Community Healthcare Organisations (CHO) Area 9 which covers Dublin North, Dublin North Central and Dublin North West.

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

Support Coordinators provide practical support and coordinate services for and with older people to address challenges and to find solutions. An integral part of the Support Coordination role is to help resolve financial and pension difficulties, support engagement with local events and activities, access housing grants and adaptations, navigate the healthcare system, access housing and tenancy support, and resolve any other challenges that may arise. ALONE Support Coordinators act as a main point of contact to enable older people to access the supports and services they need. Support Coordinators are required to work both in person and remotely with older people to ensure their needs are being met and they are receiving quality care and advice.

Your time will be divided between remote working and working in the community with the older person and external services.

Responsibilities

  • Manage and lead the response to older people including, but not limited to, issues regarding emotional wellbeing, housing issues, welfare allowances, health difficulties and vulnerable persons at risk of abuse.
  • Carry out assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of health, social care and welfare services.
  • Build strong referral relationships with statutory and non-statutory agencies across the CH06 area.
  • Adhere to all policy and procedures outlined in ALONE’s Quality management systems  
  • Help meet the targets and goals of our services and meet the  lead time for the delivery of services.
  • Provide regular, consistent & comprehensive reporting regarding developments, gaps or blocks in to the Service Manager
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • Develop and engage with care and case management systems.
  • Introduce and educate older persons on new technology that promotes health and safety within their home and also their overall wellbeing.
  • You will be required to engage in comprehensive recording keeping on ALONE’s CRM database.
  • You may be required to undertake additional duties or tasks as required.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.

Qualifications & Skills

  • Qualification in health, social care or community or equivalent, is desirable but not essential.
  • Candidates must demonstrate a keen interest in working with older people and be commited to ALONE’s mission.
  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Strong problem solving skills
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
  • Excellent active listening skills
  • A passion for providing a high quality of service

Further details

  • This role is 35 hours per week, Monday to Sunday.  These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing services across the CH09 region.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.
  • Full clean drivers licence and use of a car is required.
  • During the COVID-19 response, at times you will be required to work remotely from home and you will be provided with all equipment and devices to enable you to do this.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is Friday, 23rd July 2021.

ALONE is an equal opportunity employer.

CHO7 Support Coordinator – ALONE Services

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending , housing with support, and the application of assistive technology. We have a network of staff and more than 3,000 volunteers across the country We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for a Support Coordinator for HSE Community Healthcare Organisations (CHO) Area 7 which covers Dublin 10, Dublin 12 and Dublin 2.

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

Support Coordinators provide practical support and coordinate services for and with older people to address challenges and to find solutions. An integral part of the Support Coordination role is to help resolve financial and pension difficulties, support engagement with local events and activities, access housing grants and adaptations, navigate the healthcare system, access housing and tenancy support, and resolve any other challenges that may arise. ALONE Support Coordinators act as a main point of contact to enable older people to access the supports and services they need. Support Coordinators are required to work both in person and remotely with older people to ensure their needs are being met and they are receiving quality care and advice.

Your time will be divided between remote working and working in the community with the older person and external services.

Responsibilities

  • Manage and lead the response to older people  including, but not limited to, issues regarding emotional wellbeing, housing issues, welfare allowances, health difficulties and vulnerable persons at risk of abuse.
  • Carry out assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of health, social care and welfare services.
  • Build strong referral relationships with statutory and non-statutory agencies across the CH06 area.
  • Adhere to all policy and procedures outlined in ALONE’s Quality management systems  
  • Help meet the targets and goals of our services and meet the  lead time for the delivery of services.
  • Provide regular, consistent & comprehensive reporting regarding developments, gaps or blocks in to the Service Manager
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • Develop and engage with care and case management systems.
  • Introduce and educate older persons on new technology that promotes health and safety within their home and also their overall wellbeing.
  • You will be required to engage in comprehensive recording keeping on ALONE’s CRM database.
  • You may be required to undertake additional duties or tasks as required.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.

Qualifications & Skills

  • Qualification in health, social care or community or equivalent, is desirable but not essential.
  • Candidates must demonstrate a keen interest in working with older people and be commited to ALONE’s mission.
  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Strong problem solving skills
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
  • Excellent active listening skills
  • A passion for providing a high quality of service

Further details

  • This role is 35 hours per week, Monday to Sunday.  These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing services across CH07.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.
  • Full clean drivers licence and use of a car is required.
  • During the COVID-19 response, at times you will be required to work remotely from home and you will be provided with all equipment and devices to enable you to do this.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is Friday, 23rd July 2021.

ALONE is an equal opportunity employer.