Career Opportunities

Support Coordinators – ALONE Services

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, support and befriending, housing with support, and the application of assistive technology. We have a network of staff and more than 3,000 volunteers across the country We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for Support Coordinators for HSE Community Healthcare Organisations across the below CH0 areas.

  • CH05 (South Tipperary, Carlow, Kilkenny, Waterford LHO and Wexford)
  • CH06, (Wicklow, Dún Laoghaire and Dublin South East)
  • CH07 (Kildare/West Wicklow, Dublin West, Dublin South City and Dublin South West)
  • CH08 (Laois, Offaly, Longford, Westmeath, Louth and Meath)
  • CH09 (Dublin North LHO, Dublin North Central and Dublin North West)

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

Support Coordinators provide practical support and coordinate services for and with older people to address challenges and to find solutions. An integral part of the Support Coordination role is to help resolve financial and pension difficulties, support engagement with local events and activities, access housing grants and adaptations, navigate the healthcare system, access housing and tenancy support, and resolve any other challenges that may arise. ALONE Support Coordinators act as a main point of contact to enable older people to access the supports and services they need. Support Coordinators are required to work both in person and remotely with older people to ensure their needs are being met and they are receiving quality care and advice.

Your time will be divided between remote working and working in the community with the older person and external services.

Responsibilities

  • Manage and lead the response to older people including, but not limited to, issues regarding emotional wellbeing, housing issues, welfare allowances, health difficulties and vulnerable persons at risk of abuse.
  • Carry out assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of health, social care and welfare services.
  • Build strong referral relationships with statutory and non-statutory agencies across your CHO area.
  • Adhere to all policy and procedures outlined in ALONE’s Quality management systems  
  • distribute, install and respond to technology to benefit the older people they are working with older persons on new technology that promotes health and safety within their home and also their overall wellbeing.
  • Help meet the targets and goals of our services and meet the lead time for the delivery of services.
  • Provide regular, consistent & comprehensive reporting regarding developments, gaps or blocks in to the Service Manager
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • Develop and engage with care and case management systems.
  • You will be required to engage in comprehensive recording keeping on ALONE’s CRM database.
  • You may be required to undertake additional duties or tasks as required.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.

Qualifications & Skills

  • Candidates must demonstrate a keen interest in working with older people and be committed to ALONE’s mission.
  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Strong problem solving skills.
  • Candidates with a Diploma, Certificate, or Degree in relevant areas of community , social care or related fields, is desirable but not essential.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
  • Excellent active listening skills
  • A passion for providing a high quality of service

Further details

  • This role is 35 hours per week, Monday to Sunday.  These hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role
  • This role will involve developing services across your area.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.
  • Full clean drivers licence and use of a car is required.
  • Applicants that are successful to the interview stage but are not offered a position may be placed on a reserve panel and their CV’s will be kept on file.
  • Where is agreed or due to government restriction you are working from home< ALONE will provide all required equipment and devices.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is 29/09/2021.

ALONE is an equal opportunity employer.

Telephone Support Coordinator

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

We are now recruiting for Telephone Support Coordinators to support our services in

  • CH03 (Clare, Limerick and North Tipperary and East Limerick)
  • CHO7 (Kildare, West Wicklow, Dublin West, Dublin South City and Dublin South West)

This is a wonderful and exciting opportunity to join one of the most important charities in Ireland in a period when the need for our services has never been greater.  By participating, the successful candidate will have the opportunity to positively influence the lives of many older people in Ireland.

Role Overview

The Telephone Support Coordinator will work with and be answerable to the Services Manager and will be responsible for the development, coordination and implementation of the Telephone Support service

Key Responsibilities:

The key responsibilities for this role are outlined below:

Telephone Support Service

  • Coordinating and developing the Telephone Support Service in CHO you are assigned to. 
  • Implement all policies and procedures of the Telephone Support service.
  • Coordinate and manage the rostering of the Telephone Support Volunteers to ensure full complement of volunteers on each shift for adequate service cover.
  • Oversee the processing of Telephone Support referrals including referral follow up and initial contact to include assessment for the service.
  • To work to ensure accurate recording of data relating to the Telephone Support service.
  • Ensure that relevant work practices and agreed targets are being met related to the Telephone Support service.
  • To integrate Telephone support service in the other services we provide
  • Held the develop the service and the supports offered to older people.
  • To ensure the recording and maintenance of up to date information on the database of clients and volunteers remaining compliant with GDPR at all times.

Volunteers

  • Liaise with the Volunteer Support Officer to ensure consistent and active recruitment of Telephone Support Volunteers.
  • Provide induction and continuous training for Telephone Support Volunteers as they are recruited.
  • Monitoring, evaluating and accrediting volunteers, escalating as necessary to Services Manager and Volunteer Manager.
  • Supporting the Volunteer Support Officer in developing a Volunteer Leader Group for the Telephone Support Service.
  • Provide debriefing and psychological first aid to volunteers and relevant others following sensitive phone calls and escalating to services manager where required.

Relationship Management

  • To promote the service and coordinate a system of communication between Primary Care Teams, referral agencies, the community and voluntary sector, clients and their families and friends.
  • Representing the Telephone Support service in the wider community, at county and national meetings or events.

Effective and Professional Practice

  • To actively participate in team and staff meetings and service reviews/ evaluations and to contribute to the development of policy and practice with your area of work and within ALONE as a whole.
  • To report any area of concern to your line manager in a timely manner.
  • Have a flexible approach to the work in response to organisational change, development and review of best practice.
  • To be vigilant to any Health, Safety and Welfare risks in the workplace and bring any concerns to the attention of your line manager.
  • To ensure all reporting requirements for project funders are met in a timely and comprehensive manner.
  • To ensure confidentiality of all clients’ information and to secure storage and access to all such information.
  • To carry out any other duties which are deemed necessary that may arise that relate to the position.
  • To be responsible for the preparation of reports, statistics and other information as required in order to inform future strategy and media responses as well as for recording and reviewing client details on salesforce.
  • Responsible for the achievement of goals as determined by organisational strategy and personal PDP.
  • Participate in regular supervision and performance review, contributing to the identification of own job related targets and training needs.

Communications and Working Together

  • Respond to public queries (telephone and in person) and provide information where required (this may include brief or 3rd party SPOs).
  • Receive, direct and relay telephone messages and emails via Salesforce.
  • Responsible for ordering stationary and to monitor the use of supplies and equipment.
  • Support and assist with social prescribing outings and events where required.

Skills and Background

Self-motivated person who is committed to ALONE’s mission. Able to maintain the highest standards of confidentiality, discretion and respect. Excellent communication skills (both written and verbal). Previous experience in social care settings is desirable. Good computer literacy,. Excellent organisational skills, report writing, solution focused skills and multi-tasking skills.

Further Details:

  • This role is 35 hours per week and these hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • This is a 2 year fixed term contract.
  • The full-time salary scale offered for this position is €27,000 to €32,000 (depending on experience).
  • Applicants that are successful to the interview stage but are not offered a position may be placed on a reserve panel and their CV’s will be kept on file.

To Apply

Please send a copy of your CV along with a Cover letter stating what interests you about working with ALONE, the role and your availability to [email protected].  The closing date for applications is 29/09/2021.

ALONE is an equal opportunity employer.