Career Opportunities

CEO Administration Officer

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

The CEO Administration Officer will provide administrative and secretarial support in the CEO office.

Responsibilities:

·       General administration

·       Attendance at Leadership meetings, taking Minutes, recording and delivering actions

·       Managing meeting agenda’s and booking internal/external meetings

·       Report writing, collating of documents and developing PowerPoint presentations

·       You may be required to undertake additional duties or tasks as required.

Essential Skills and Background:

·       A minimum of two years’ experience in a similar role in a fast-paced environment

·       Excellent MS office experience and skills

·       Report Writing experience

·       Ability to represent Alone professionally to all stakeholders

·       Ability to maintain the highest levels of confidentiality at all times

·       Ability to multi-task and make decisions quickly

·       Excellent interpersonal skills with the ability to work independently and as part of a team

·       Excellent written and verbal communication skills

Further Details:

·       Full-time position. We work 35 hours per week.

·       This is a 12-month Contract depending on funding[KD1] 

·       The salary scale offered for this position is €25,000 to €30,000, depending on experience

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with ALONE, the role and your availability. The closing date for applications is Monday, 21st of September 2020.

Apply by sending your CV and Cover Letter to [email protected]e

ALONE is an equal opportunity employer.

Quality & Compliance Manager

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

To manage the QMS and Compliance within ALONE, ensuring all quality and compliance standards are maintained throughout the organisation. To ensure continuous improvement processes are in place and implemented within all areas of ALONE. 

Reporting Relationship

You will report directly to the ALONE Head of Operations.

Responsibilities

  • Create an annual Quality and Compliance plan specifying action plans and targets each year
  • Manage the Quality Management System within ALONE and maintain ISO 9001:2015 
  • Support the organisation to develop quality procedures in conjunction with all departments
  • Review existing policies recommending improvements and how to implement them
  • Ensure a plan for gathering feedback from stakeholders is implemented with outcomes and recommendations used for continuous improvement 
  • Maintain ALONE’s Risk Register ensuring risks are addressed in a timely and transparent manner
  • Review, enhance and maintain quality controls and documentation procedures
  • Manage and conduct an internal audit schedule and ensure continuous improvement across the organisation implementing and managing processes
  • Measure performance and identify any areas of weakness, recommending and implementing improvements
  • Have oversight on all accident and incidents to ensure organisational learning and actions are implemented 
  • Lead and support other staff at all levels of ALONE in relation to carrying out their responsibilities in relation to quality and compliance 
  • Facilitate and prepare for external audits 
  • Create and implement training for all staff in relation to quality and compliance 
  • Act as Data Protection Coordinator within the organisation, ensuring GDPR compliance across the organisation 
  • Prepare regular reports for the Leadership Team and Board of Trustees 
  • Ensure the Trustees Handbook is up to date and manage Board of Trustee Details on ALONEs CRM system 
  • Any other duties within the general requirements of the above that may be assigned 

Essential skills & experience

  • Strong attention to detail as you must be able to identify gaps and omissions in standards.
  • You must be results driven by improving company processes and meeting standards. 
  • Have excellent communications skills to oversee the training of all staff on quality assurance standards pertaining to their particular roles. This may include giving presentations and conducting regular meetings. 
  • Be Organised, overseeing the processes and productivity of various departments, the Quality Manager must possess strong organizational skills. 
  • Be influential to get colleagues to follow them in their endeavour for superior quality processes. 
  • Excellent Technological skills: to be able to create presentations, analyse data in spreadsheet and create informational materials to distribute to staff.
  • Excellent knowledge and understanding of legal standards 
  • Excellent knowledge of quality control procedures 

Data analysis: Much of a Quality Manager’s work is done by analysing the data from the company’s processes and identifying quality issues or opportunities for improvement.

The position is an initial 12 month fixed term contract. We work a 35-hour week. The position will require some travel. The salary scale offered for this position is €40,000 to €45,000, depending on skills and experience.

Please send a Cover and your CV by clicking through the link below button. The closing date for applications is Friday, 18th of September 2020.

https://www.jobalert.ie/job/quality-compliance-manager-alone

This is a 12 month FTC and will be based in Dublin/ working from home for the time being.

ALONE is an equal opportunity employer.

The closing date for applications is Friday the 18th of September 2020

Volunteer Support Officer – CHO1 Donegal, Leitrim, Monaghan, Sligo

CHO 1 covers; Donegal, Leitrim, Monaghan, Sligo

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Role Overview

You will recruit, train, support and develop our Volunteers in their Befriending and Support role.

Responsibilities:

  • Promote ALONE’s Befriending and Support services throughout the community.
  • Recruit, train, reference check and Garda vet all volunteers.
  • Work with ALONE’s Service Staff to ensure that all newly trained and vetted volunteers begin activities to support older persons within the specified timeframe.
  • Support and maintain good communications with volunteers. 
  • Be the first point of contact for volunteers when issues arise.
  • Develop and implement programmes that promote the continuous improvement and engagement of volunteers.
  • Cultivate a positive and supportive atmosphere by recognising volunteer efforts.
  • Assist with identifying local activities / events that both older persons and their volunteers can participate in.
  • Develop local volunteer leadership programme and collaborate with Volunteer Leaders to coordinate and deliver social events in your region.
  • You may be required to undertake additional duties or tasks as required.

Essential Skills and Background: 

  • The ability to work under pressure, multi-task and to resolve problems is essential. 
  • A full clean driver’s license and access to a car is essential.
  • Previous experience in recruitment, training and engagement of staff or volunteers is desirable. 
  • Excellent interpersonal skills with the ability to work independently and as part of a team. 
  • Excellent written and verbal communication skills including experience of delivering presentations to large audiences.
  • Proficient in an IT-rich environment such as Microsoft Office and Salesforce CRM.
  • Previous experience of organising and running events is desirable.

Further Details:

  • Part time position (21 hours), It may be required that these hours are worked in a variety of flexible patterns, e.g. compressed hours or other flexible working patterns as required by our Service Users.  
  • This is a 12-month Contract depending on funding
  • Regular travel is required with this role with flexible working arrangements to facilitate this.
  • Occasional travel to Dublin will be required
  • The salary scale offered for this position is €27,000 to €34,000 (Full time equivalent), depending on experience

Apply by sending your CV and Cover Letter to [email protected]

Services Coordinator – CHO2 Galway, Mayo, Roscommon

CHO 2 covers; Galway, Mayo, Roscommon

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2,000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home.  This role will focus on ALONE’s Support Coordination, Social Prescribing, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training and support. Much of the time is spent outside the office, as the majority of this job is mobile working, and planning your own days.

Responsibilities

  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse. 
  • Carry out comprehensive assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated. 
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services. 
  • Build strong referral relationships with statutory and non-statutory agencies across Area F. 
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures. 
  • Develop and maintain referral pathways to ALONE’s Support Coordination services. 
  • You may be required to undertake additional duties or tasks as required.

During the COVID-19 response, your role will also involve:

  • Providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line.
  • Linking Older People to ALONE’s Telephone Befriending service.
  • Coordinating Practical Supports such as food, fuel and medication delivery to Older People at their homes.
  • Coordinating and matching volunteers to deliver these practical supports.
  • Liaising with statutory and non-statutory groups who refer OP for supports.
  • Linking all OP with ALONE support staff where any additional needs are required.
  • During this time, you will also be setting up ALONE Service Model in your allocated area

Skills and Background

  • Self-motivated person who is committed to ALONE’s mission is essential. 
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential. 
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential. 
  • Previous experience in social care settings is desirable.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

General Requirements for all ALONE staff:

  • Work to enable older people to remain at home with quality of life and independence. 
  • Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. 
  • Keep all records, data and reports up-to-date and make these available upon request. 
  • Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate. 

Further Details

  • This role is 35 hours per week and these hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required. 
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing service across CHO 2 with initial focus on Mayo.
  • Remote Induction and training will be carried out on commencement in role. 
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.

Apply by sending your CV and Cover Letter to [email protected]

Volunteer Support Officer – CHO5 Carlow, Kilkenny, Tipp, Waterford, Wexford

  • Promote ALONE’s Befriending and Support services throughout the community.
  • Recruit, train, reference check and Garda vet all volunteers.
  • Work with ALONE’s Service Staff to ensure that all newly trained and vetted volunteers begin activities to support older persons within the specified timeframe.
  • Support and maintain good communications with volunteers. 
  • Be the first point of contact for volunteers when issues arise.
  • Develop and implement programmes that promote the continuous improvement and engagement of volunteers.
  • Cultivate a positive and supportive atmosphere by recognising volunteer efforts.
  • Assist with identifying local activities / events that both older persons and their volunteers can participate in.
  • Develop local volunteer leadership programme and collaborate with Volunteer Leaders to coordinate and deliver social events in your region.
  • You may be required to undertake additional duties or tasks as required.
  • The ability to work under pressure, multi-task and to resolve problems is essential. 
  • A full clean driver’s license and access to a car is essential.
  • Previous experience in recruitment, training and engagement of staff or volunteers is desirable. 
  • Excellent interpersonal skills with the ability to work independently and as part of a team. 
  • Excellent written and verbal communication skills including experience of delivering presentations to large audiences.
  • Proficient in an IT-rich environment such as Microsoft Office and Salesforce CRM.
  • Previous experience of organising and running events is desirable.
  • Part time position (21 hours), It may be required that these hours are worked in a variety of flexible patterns, e.g. compressed hours or other flexible working patterns as required by our Service Users.  
  • This is a 12-month Contract depending on funding
  • Regular travel is required with this role with flexible working arrangements to facilitate this.
  • Occasional travel to Dublin will be required
  • The salary scale offered for this position is €27,000 to €34,000 (Full time equivalent), depending on experience

Apply by sending your CV and Cover Letter to [email protected]