Career Opportunities

OPERATIONS MANAGER

Job Description

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people. We work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

The key responsibilities of the role of the Operations Manager is to work closely with senior colleagues to support the organisation to be as productive and efficient as possible through continuous review, problem solving and improvement of key processes, policies and procedures. The Operations Manager will lead the development of a Continuous Improvement culture in ALONE across the breadth of its internal and external facing activities.  The role will support the Operations Department with the delivery of Quality Management, Risk Management[SG1] , Data Protection, Business plan controls, & organisational wide metrics.

Reporting Relationship

You will report directly to the Head of Operations.

Responsibilities

  • Facilitate business planning, review and course correction.
  • Work with colleagues on organisational policy development, review and dissemination.
  • Support the Head of Operations and other Department Heads in Strategy development and review.
  • Analyse existing methods and processes and work with colleagues to identify opportunities for streamlining processes and improving the organisation’s ability to deliver high quality services to older people in Ireland.
  • Support the Head of operations in agreeing budgets in key areas of responsibility and ensuring adherence to agreed costs.
  • Set up, maintenance and regular review of risk management processes to ensure compliance with best practice.
  • Work closely with the Quality Manager in all aspects of the quality management systems including fitness for purpose and continuous development.
  • Support the Head of Operations in identifying change opportunities and projects and managing the change effectively.
  • Partner with colleagues to develop strong organisational metrics and KPIs and implement processes for review.  
  • Take the lead in Vendor selection and management.
  • Complete and review reports from ALONE’s CRM and other sources to identify improvement opportunities and to create action plans.
  • Deliver presentations on new process and changes to senior colleagues and teams. 
  • Partner with HR in establishing and enforcing Health & Safety standards and procedures.

Experience and Qualities required:

  • At least 3 years’ experience in a senior role in an Operations Management Team.
  • Experience in a growing organisation with complex processes and structures.
  • Qualification in Business Administration, Operations Management, Project Management, Supply Chain Management or similar would be an advantage.
  • Knowledge and experience in the drivers of organisational effectiveness.
  • Excellent communication skills and ability to influence at all levels in the organisation.
  • Driven to work under own initiative with the ability to problem solve complex issues and find workable solutions.
  • Ability to create clear measurable plans and communicate them effectively to audiences at all levels from Board to Volunteers

Role details


The position is full-time and dependent on annual funding. We work a minimum 35-hour work-week in a good environment. The position will be based remotely at first and then at our Head Office in Dublin 8. Flexible working arrangements are encouraged. The salary will be dependent on skills and experience but will be in the region of €40,000 to €50,000 per annum.  ALONE requires flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising, communications and campaigns. These terms are subject to change.

To Apply

Please send a cover letter and your CV to [email protected]. The deadline for applications is Sunday, 13th of December 2020.   ALONE is an equal opportunity employer.

Visit our website please at www.alone.ie

Head of Services

The Role

This exciting role within ALONE provides leadership to a team of Services Managers across Ireland who provide direction and support to Services staff in delivering an excellent integrated system of services and a multi-faceted Support and Befriending Service to older people in Ireland. In addition, the role takes the lead in developing and deploying a range of initiatives to achieve the mission of ALONE.

About ALONE

ALONE is a National organisation that provides a wide range of services and supports to older people to enable them to age happily at home. We support and empower people and we help individuals and their families, work with other organisations, to improve the lives of older people. We work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. We support them through these challenges.

We provide an integrated system of Coordination of Support, Practical Supports, Befriending, phone services, Social Prescribing, Housing with Support, and assistive technology. We use support plans, provide a point of contact for access to health, social care, housing, transport and other arising needs using technology and other services and activities to improve physical, emotional and mental wellbeing. ALONE enables outcomes including improved quality of life, community activation and implementation of national strategies. Supported by over 2,000 volunteers, we provide befriending and support and telephone support services to older people in all areas of the Republic of Ireland.

We provide 140 plus homes for people who are homeless or at risk of homelessness.

We have been awarded Quality Marks from Volunteer Ireland, the ISO and we work to exceed all the governance standards of the Charities Regulator and the Housing Regulatory Standard.

Key Responsibilities

  • Lead the Services Manager team and help them to foster a high performance and supportive environment for the entire Services Team. Management of the ALONE housing department.
  • Management of the ALONE housing department.
  • Ensuring a seamless and integrated continuum of care for older people through the management of all aspects of care and case management across a range of services.
  • Work to achieve the ALONE Strategic Plan and contribute to strategic planning and review.
  • Sponsor a culture of knowledge, learning and continuous improvement to operate to the values of ALONE
  • Development and implementation of service goals and objectives in line with the Organisation’s mission, values and objectives.
  • Champion integration of Volunteers into Services and ensure our 2,000 plus volunteers have the training and supports necessary to serve the older people assisted by ALONE.
  • Support the development of existing and new partnership opportunities for service roll out Nationally.
  • Responsible for grant applications and preparing reports for statutory and non-statutory funders.
  • Liaise with ALONE’s Quality Manager in leading Quality Management in the Services Team and ensuring the ongoing evaluation and review of Services compliance with the highest quality standards as laid out in the QM system.
  • Play a lead role in in the leadership team and act as a link between the leadership team and the Services Team.
  • Represent ALONE at key Regional and National fora and events connected to the Ageing sector in Ireland.
  • Responsibility for collation and reporting of organisational metrics.
  • Recruitment, engagement and development of staff and volunteers through mentoring, training, supervision and performance management.
  • Be an ALONE supporter and act as an ambassador in the development of the Age Sector.

Person Specification

  • Senior People Manager with extensive experience in the charity/ Not for Profit sector.
  • Strong advocate with a passion to make a difference.
  • Excellent communications and influencing skills.
  • Highly accurate with excellent attention to detail.
  • Methodical and organised.
  • Team player with proven ability to motivate and lead a team as well as work collaboratively with others.

Role details

This is a two-year contract. The position location is flexible with travel required across Ireland.  Regular attendance at our office in Dublin 8 is required (minimum 2 days per week). Salary range available on application. The role will require a full clean drivers licence and the use of car for business purposes. The position also requires Garda Vetting.

Please send your CV and cover letter to us at [email protected] to reach us no later than close of business on Sunday, 6th of December 2020. 

ALONE is an equal opportunity employer. Please visit our website at www.alone.ie

Housing Support Coordinator – ALONE

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2,000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older tenants in ALONE housing to enable and empower them to age well at home.  The role will also involve at times, crisis intervention and providing practical supports to tenants.

Responsibilities

  • Carry out comprehensive assessments with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • To implement identified needs from assessments
  • To assist tenants at times of crisis
  • Coordinating Practical Supports such as food, fuel and medication delivery to Older People at their homes and matching volunteers to deliver these practical supports.
  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services.
  • Build strong referral relationships with statutory and non-statutory agencies.
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE and linking Older People to ALONE’s Telephone Befriending service.
  • You may be required to undertake additional duties or tasks as required.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this.

Skills and Background

  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Previous experience in social care settings.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.
  • To have full driving licence.
  • An understanding of basic housing maintenance would be an advantage.

Further Details

  • This is a 6 month fixed term contract.  It is a full-time role at 35 hours per week, Monday to Sunday.  
  • You may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve working in Dublin 1,3,5, 7 and Dublin 8.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is Friday, 11th of December 2020. 

ALONE is an equal opportunity employer.

CHO9 Support Coordinator – ALONE Services

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2,000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home.  This role will focus on ALONE’s Support Coordination, Social Prescribing, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training and support. Much of the time is spent outside the office, as the majority of this job is mobile working, and planning your own days.

Responsibilities

  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse.
  • Carry out comprehensive assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated.
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services.
  • Build strong referral relationships with statutory and non-statutory agencies across Area F.
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures.
  • Develop and maintain referral pathways to ALONE’s Support Coordination services.
  • During the COVID-19 response, your role will also involve, providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line and linking Older People to ALONE’s Telephone Befriending service.
  • Coordinating Practical Supports such as food, fuel and medication delivery to Older People at their homes and matching volunteers to deliver these practical supports.
  • You may be required to undertake additional duties or tasks as required.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this.

Skills and Background

  • Self-motivated person who is committed to ALONE’s mission is essential.
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential.
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential.
  • Previous experience in social care settings is desirable.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

Further Details

  • This role is 35 hours per week and these hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required.
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing services across CHO9; Dublin North, Dublin North Central and Dublin North West.
  • Remote Induction and training will be carried out on commencement in role.
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.

To Apply

Please send a copy of your CV along with a cover letter stating what interests you about working with Alone, the role and your availability to [email protected]The closing date for applications is Friday, 16th of October 2020.

ALONE is an equal opportunity employer.