Career Opportunities

Services Manager – Dublin|Wicklow|Kildare|Laois|Offaly|Longford|Westmeath

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

You will provide leadership and manage a team of Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers, and Volunteers who provide the full range of ALONE’s services in the following counties; Dublin South, West Wicklow, Kildare, Laois, Offaly, Longford and Westmeath. This region of responsibility may be subject to change, as per the planned reconfiguration of HSE areas. The goal is to continuously enhance and expand our support services for older people. This position is a 12 month full time contract.

Reporting Relationship

You will report directly to the ALONE Head of Services.

Responsibilities

  • Manage the provision of ALONE’s Support Coordination, Befriending Services (Visitation and Telephone, with support), and all of ALONE’s support services in the designated area, in line with ALONE’s ethos and values.
  • To provide leadership and manage a team of Service Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers and Volunteers in your area of responsibility.
  • Monitor team members’ cases, review outcomes and provide support when required.
  • To oversee the development/merger of a Telephone Befriending Service in your area of responsibility.
  • Support the provision and coordination of the National Helpline
  • Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
  • Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
  • To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
  • Identify gaps and blocks in service provision and work with other organisations to find solutions.
  • Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
  • To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
  • Manage your team to deliver the team’s objectives and targets.
  • Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
  • The role may also include taking the lead in other key areas e.g. Cold Weather Strategy, Safeguarding etc.
  • Undertake other tasks and responsibilities as requested.

Skills and Background

Essential:

  • Educated to Degree Level or significant relevant experience.
  • Minimum 3 years’ experience in a similar sector including management of a small team of professionals.
  • Able to maintain the highest standards of confidentiality, discretion and respect.
  • High level communication skills both written and verbal.
  • Ability to make timely well-judged decisions and take appropriately speedy action.
  • The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

  • Experience of working in a Case Management environment.
  • Self-motivated person who is committed to ALONE’s mission.
  • Understanding of the not for profit sector would be beneficial.
  • Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
  • Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

Other information:

The position will require a certain amount of travel. Occasional out of hours, weekend availability and on call may be required. The salary will be in the region of €40 – 45k dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising, communications and campaigns.

To apply:

If you feel you have the requisite skills and experience please send a letter of application and your CV by clicking the apply now button below. The closing date for applications is Friday, August 7th 2020.

ALONE is an equal opportunity employer.

Services Manager (Maternity Cover) – North Dublin

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

You will provide leadership and manage a team of Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers, and Volunteers who provide the full range of ALONE’s services in North Dublin and the base is Pleasants Street, Dublin 8. This region of responsibility may change, as per the planned reconfiguration of HSE Areas. The goal is to continuously enhance and expand our support services for older people. This is a 35 hour/week 8-12 month Maternity Cover contract.

Reporting Relationship

You will report directly to the ALONE Head of Services.

Responsibilities

  • Manage the provision of ALONE’s Support Coordination, Befriending Services (Visitation and Telephone, with support), and all of ALONE’s support services in the designated area, in line with ALONE’s ethos and values.
  • To provide leadership and manage a team of Service Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers and Volunteers in your area of responsibility.
  • Monitor team members’ cases, review outcomes and provide support when required.
  • Support the provision and coordination of the National Helpline
  • Manage the development/merger of a Telephone Befriending Service in area.
  • To dedicate time to the implementation and success of ALONE’s Slaintecare Project, and to be part of the Oversight Group and Project Working Groups.
  • Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
  • Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
  • To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
  • Identify gaps and blocks in service provision and work with other organisations to find solutions.
  • Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
  • To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
  • Manage your team to deliver the team’s objectives and targets.
  • Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
  • The role may also include taking the lead in other key areas e.g. Cold Weather Strategy, Safeguarding etc.
  • Undertake other tasks and responsibilities as requested.

Skills and Background

Essential:

  • Educated to Degree Level or significant relevant experience.
  • Minimum 3 years’ experience in a similar sector including managing a team of professionals.
  • Able to maintain the highest standards of confidentiality, discretion and respect.
  • High level communication skills both written and verbal.
  • Ability to make well-judged timely decisions and take appropriately speedy action.
  • The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

  • Experience of working in a Case Management environment.
  • Self-motivated person who is committed to ALONE’s mission.
  • Understanding of the not for profit sector would be beneficial.
  • Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
  • Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

Other information:

The position will require a certain amount of travel. Occasional out of hours, weekend availability and on call may be required. The salary will be in the region of €40 – 45k dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising, communications and campaigns.

To apply:

If you feel you have the requisite skills and experience please send a letter of application and your CV by clicking the apply now button below. The closing date for applications is Friday, August 7th 2020.

ALONE is an equal opportunity employer.

Services Manager – Louth, Meath, Cavan and Monaghan

Background

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are facing other difficulties. We support them through these challenges to help them find long term solutions.

Role Overview

You will provide leadership and manage a team of Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers, and Volunteers who provide the full range of ALONE’s services in the following counties; Louth, Meath, Cavan and Monaghan. This region of responsibility may be subject to change, as per the planned reconfiguration of HSE areas. The goal is to continuously enhance and expand our support services for older people.

Reporting Relationship: You will report directly to the ALONE Head of Services.

Responsibilities

  • Manage the provision of ALONE’s Support Coordination, Befriending Services (Visitation and Telephone, with support), and all of ALONE’s support services in the designated area, in line with ALONE’s ethos and values.
  • To provide leadership and manage a team of Service Support Co-ordinators, Volunteer Support Officers, Technology Engagement Officers and Volunteers in your area of responsibility.
  • Monitor team members’ cases, review outcomes and provide support when required.
  • To oversee the development/merger of a Telephone Befriending Service in the area.
  • Support the provision and coordination of the National Helpline
  • Develop and manage relationships with all local Statutory, Community and Voluntary organisations and stakeholders.
  • Promote ALONE’s services, build referral pathways and develop the capacity within the area to meet the needs of older people.
  • To ensure that the all of the objectives of the service level agreement with the HSE are met and the appropriate reports and documentation are forwarded in a timely and effective manner.
  • Identify gaps and blocks in service provision and work with other organisations to find solutions.
  • Generate reports for the management team, for funders and others, on a regular and ad hoc basis.
  • To ensure that there is a culture of Continuing Professional Development (CPD) within your team and to ensure that team members enhance their skillset and ensure they continue to remain effective, capable and knowledgeable in their field.
  • Manage your team to deliver the team’s objectives and targets.
  • Support ALONE to deliver the five goals in the Strategic Plan 2019-2023.
  • The role may also include taking the lead in other key areas e.g. Cold Weather Strategy, Safeguarding etc.
  • Undertake other tasks and responsibilities as requested.

Skills and Background

Essential:

  • Educated to Degree Level or significant relevant experience.
  • Minimum 3 years’ experience in a similar sector including management of a small team of professionals.
  • Able to maintain the highest standards of confidentiality, discretion and respect.
  • High level communication skills both written and verbal.
  • Ability to make timely well-judged decisions and take appropriately speedy action.
  • The ability to network and negotiate effectively with individuals and groups, within ALONE and outside

Desirable:

  • Experience of working in a Case Management environment.
  • Self-motivated person who is committed to ALONE’s mission.
  • Understanding of the not for profit sector would be beneficial.
  • Good computer literacy, excellent organisational skills, budgeting, report writing, managing meetings and multi-tasking is desirable.
  • Some experience or understanding of Quality Management Systems would be an advantage.

Our core values guide us to be Compassionate, Honest, Innovative, Effective

Other information:

The position will require a certain amount of travel. Occasional out of hours, weekend availability and on call may be required. The salary will be in the region of €40 – 45k dependent on skills and experience. We require flexibility around the role and staff may be asked to move between departments and locations. All staff support fundraising, communications and campaigns.

To apply:

If you feel you have the requisite skills and experience please send a letter of application and your CV by clicking the apply now button below. The closing date for applications is Friday, August 7th 2020.

ALONE is an equal opportunity employer.

Training Coordinator – Dublin

ALONE is an organisation whose mission is to support older people to age at home. 

We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. 

We are now recruiting for a Training Coordinator.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Role overview:

The Training coordinator is responsible for ensuring that the training needs of all staff across ALONE are identified and met so that staff can perform their duties to the highest standards.  

They will work with Managers across the organisation to identify the skills required for the effective performance of each role and put in place learning activities to develop these skills.  

This Training Coordinator will ensure that training and learning events are measured for effectiveness and will analyse and implement corrective action when required.  

They will utilise technology to deliver training wherever possible consistent with effective delivery.

Main responsibilities: 

  • Manage the delivery of training identified in the ALONE learning and development framework including ongoing consultations with managers to update the framework.
  • Take ownership and develop and deliver ALONE specific skills training for New Starters and/or existing staff.
  • Design and/or source the most appropriate training or learning mechanism for each training requirement.
  • Liaise with internal and external providers to schedule and coordinate training programs, while building and maintaining effective working relationships. 
  • Coordinate delivery of training and learning events and record and report on attendance.
  • Deploy mechanisms for measuring trainee satisfaction and effectiveness of training.
  • Maintain organisational and individual training records.
  • Ensure that all training is delivered within budgetary guidelines.
  • Communicate effectively with the organisation about assigned programs by building and maintaining specific curricula knowledge.

Qualifications, Experience and Attributes required:

  • Minimum of two years’ experience of working in a lead training role in a medium sized organization.
  • Educated to Degree level ideally in a human resources or training related discipline.
  • Train the Trainer qualification. 
  • High levels of enthusiasm, self-motivation and a ‘can do’ attitude
  • Enjoy using own initiative and being creative.
  • Team player with ability to build and sustain relationships at all levels.
  • Excellent coordination and organisational skills and ability to meet tight deadlines.
  • Good Microsoft office skills is essential.
  • Familiarity with HR Locker or other HRIS system an advantage. 

The position is full-time and dependent on annual funding. The working week is 35 hours and the salary will be approximately €30,000, depending on skills and experience.  

Please note the closing date for applications is Friday, 7th of August. 

ALONE is an equal opportunity employer 

The closing date for applications is Friday the 7th of August 2020

Volunteer Support Officer – CHO1 Donegal, Leitrim, Monaghan, Sligo

CHO 1 covers; Donegal, Leitrim, Monaghan, Sligo

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Role Overview

You will recruit, train, support and develop our Volunteers in their Befriending and Support role.

Responsibilities:

  • Promote ALONE’s Befriending and Support services throughout the community.
  • Recruit, train, reference check and Garda vet all volunteers.
  • Work with ALONE’s Service Staff to ensure that all newly trained and vetted volunteers begin activities to support older persons within the specified timeframe.
  • Support and maintain good communications with volunteers. 
  • Be the first point of contact for volunteers when issues arise.
  • Develop and implement programmes that promote the continuous improvement and engagement of volunteers.
  • Cultivate a positive and supportive atmosphere by recognising volunteer efforts.
  • Assist with identifying local activities / events that both older persons and their volunteers can participate in.
  • Develop local volunteer leadership programme and collaborate with Volunteer Leaders to coordinate and deliver social events in your region.
  • You may be required to undertake additional duties or tasks as required.

Essential Skills and Background: 

  • The ability to work under pressure, multi-task and to resolve problems is essential. 
  • A full clean driver’s license and access to a car is essential.
  • Previous experience in recruitment, training and engagement of staff or volunteers is desirable. 
  • Excellent interpersonal skills with the ability to work independently and as part of a team. 
  • Excellent written and verbal communication skills including experience of delivering presentations to large audiences.
  • Proficient in an IT-rich environment such as Microsoft Office and Salesforce CRM.
  • Previous experience of organising and running events is desirable.

Further Details:

  • Part time position (21 hours), It may be required that these hours are worked in a variety of flexible patterns, e.g. compressed hours or other flexible working patterns as required by our Service Users.  
  • This is a 12-month Contract depending on funding
  • Regular travel is required with this role with flexible working arrangements to facilitate this.
  • Occasional travel to Dublin will be required
  • The salary scale offered for this position is €27,000 to €34,000 (Full time equivalent), depending on experience

Services Coordinator – CHO2 Galway, Mayo, Roscommon

CHO 2 covers; Galway, Mayo, Roscommon

ALONE support older people to age at home. We provide direct, frontline services to people aged 60 and over, through support coordination, befriending and support, housing with support, co-living, and the application of assistive technology. We have more than 2,000 volunteers and 140 plus homes for people who are homeless or at risk of homelessness. We have been awarded Quality Marks from Volunteer Ireland, the ISO, the Charities Regulator and the Housing Regulatory Standard.

During the COVID-19 response, you will be mainly working remotely from home and you will be provided with all equipment and devices to enable you to do this. 

Role Overview

You will hold responsibility for managing a comprehensive caseload to support and advocate for services for older people in and across all care settings, to enable and empower older people to age well at home.  This role will focus on ALONE’s Support Coordination, Social Prescribing, Befriending and Support, Shared Living, and Housing with Support Services and Volunteer recruitment, training and support. Much of the time is spent outside the office, as the majority of this job is mobile working, and planning your own days.

Responsibilities

  • Manage and lead the response to complex cases including, but not limited to, issues regarding emotional wellbeing, housing issues, health difficulties and vulnerable persons at risk of abuse. 
  • Carry out comprehensive assessments (in person or by phone) with older people to ensure that all aspects of the older person’s needs are identified, supported and resolved and that any risks are mitigated. 
  • Advocate for the needs of Older People across a range of stakeholders
  • Recruit, train and support volunteers, volunteer leaders to work safely and to develop a mutually beneficial relationship with older people availing of our services. 
  • Build strong referral relationships with statutory and non-statutory agencies across Area F. 
  • Maintain necessary confidentiality relating to the work of the service and regarding older people, staff and partner organisations and in line with guidance in the use of the ALONE Management Information System (MIS) and data protection policies and procedures. 
  • Develop and maintain referral pathways to ALONE’s Support Coordination services. 
  • You may be required to undertake additional duties or tasks as required.

During the COVID-19 response, your role will also involve:

  • Providing advice, reassurance and up to date information on COVID-19 as instructed by HSE through the National Support Line.
  • Linking Older People to ALONE’s Telephone Befriending service.
  • Coordinating Practical Supports such as food, fuel and medication delivery to Older People at their homes.
  • Coordinating and matching volunteers to deliver these practical supports.
  • Liaising with statutory and non-statutory groups who refer OP for supports.
  • Linking all OP with ALONE support staff where any additional needs are required.
  • During this time, you will also be setting up ALONE Service Model in your allocated area

Skills and Background

  • Self-motivated person who is committed to ALONE’s mission is essential. 
  • Able to maintain the highest standards of confidentiality, discretion and respect is essential. 
  • High level communication skills (both written and verbal) and the ability to network and negotiate effectively with individuals, groups and stakeholders, is essential. 
  • Previous experience in social care settings is desirable.
  • Good computer literacy, with experience of using case management systems is desirable.
  • Excellent organisational skills, report writing, solution focused skills and multi-tasking skills are desirable.

General Requirements for all ALONE staff:

  • Work to enable older people to remain at home with quality of life and independence. 
  • Work professionally and confidentially and in line with ALONE’s rights and evidence based approach. 
  • Keep all records, data and reports up-to-date and make these available upon request. 
  • Participate in the development and implementation of all Quality Management System documents. Participate in the efficient flow of information within the organisation by sharing information as appropriate. 

Further Details

  • This role is 35 hours per week and these hours may be required to be worked in a variety of flexible patterns, e.g. 5 over 7 days, compressed hours or other flexible working patterns as required. 
  • Regular travel and remote working is required with this role with adaptable working arrangements available to facilitate this flexibility.
  • This role will involve developing service across CHO 2 with initial focus on Mayo.
  • Remote Induction and training will be carried out on commencement in role. 
  • The salary scale offered for this position is €27,000 to €34,000, depending on experience.

Volunteer Support Officer – CHO5 Carlow, Kilkenny, Tipp, Waterford, Wexford

  • Promote ALONE’s Befriending and Support services throughout the community.
  • Recruit, train, reference check and Garda vet all volunteers.
  • Work with ALONE’s Service Staff to ensure that all newly trained and vetted volunteers begin activities to support older persons within the specified timeframe.
  • Support and maintain good communications with volunteers. 
  • Be the first point of contact for volunteers when issues arise.
  • Develop and implement programmes that promote the continuous improvement and engagement of volunteers.
  • Cultivate a positive and supportive atmosphere by recognising volunteer efforts.
  • Assist with identifying local activities / events that both older persons and their volunteers can participate in.
  • Develop local volunteer leadership programme and collaborate with Volunteer Leaders to coordinate and deliver social events in your region.
  • You may be required to undertake additional duties or tasks as required.
  • The ability to work under pressure, multi-task and to resolve problems is essential. 
  • A full clean driver’s license and access to a car is essential.
  • Previous experience in recruitment, training and engagement of staff or volunteers is desirable. 
  • Excellent interpersonal skills with the ability to work independently and as part of a team. 
  • Excellent written and verbal communication skills including experience of delivering presentations to large audiences.
  • Proficient in an IT-rich environment such as Microsoft Office and Salesforce CRM.
  • Previous experience of organising and running events is desirable.
  • Part time position (21 hours), It may be required that these hours are worked in a variety of flexible patterns, e.g. compressed hours or other flexible working patterns as required by our Service Users.  
  • This is a 12-month Contract depending on funding
  • Regular travel is required with this role with flexible working arrangements to facilitate this.
  • Occasional travel to Dublin will be required
  • The salary scale offered for this position is €27,000 to €34,000 (Full time equivalent), depending on experience