Please complete a referral form here –  or call our dedicated referral line for professionals at 01 223 3632. 8am-8pm Mon-Fri; 9am-5pm Weekends & Bank Holidays

ALONE is here to help you anyway we can, if there is no one in your family/neighborhood network call us on 0818 222 024 from 8am – 8pm, seven days a week and we will get you sorted out as best we can. Although the bigger jobs might take more time.

ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm, seven days a week.

You can call us here at ALONE directly on 0818 222 024 from 8am – 8pm, seven days a week and we can check it out for you or if you have the internet you can look at ; https://www.citizensinformationboard.ie/downloads/guides/Guide_to_entitlements_for_over_sixties_2018.pdf

ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm, seven days a week. We can talk with other organisations in our network and we can assist with Social Welfare advice also.

ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm, seven days a week. We can advise you on the range of grants available from local councils and we can share the details with you.

ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm seven days a week, we can advise you on the Government run Senior Alert Scheme and who best to get in touch about it.

We would urge you to make contact with the older persons local Garda Station and to request the community Gardai to check in with them. However, if you are reluctant to do this, call us here at ALONE 0818 222 024 from 8am – 8pm, seven days a week and we can discuss the best options.

We are not a medical service unfortunately and we always recommend you take medical advice from a professional only. If you are having trouble contacting, your GP/Out of Hours GP/HSELive/ Emergency Services please call us here at ALONE 0818 222 024 from 8am – 8pm, seven days a week, and we will help you.

ALONE does not provide transportation ourselves but if you have no other options please call us on 0818 222 024 from 8am – 8pm, seven days a week, and we will go through the different choices and help you get in touch with them.

Loneliness is something that you can just realise and not know how it happened, ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm, seven days a week. We can talk with you about your situation and discuss the best way out of loneliness.

ALONE is here to help anyway we can please just call us on 0818 222 024 from 8am – 8pm, seven days a week. We can talk with other organisations in our network and get you the best advice and online as soon as possible.

• We are a registered charity –  our registered charity number is 20020057 and our CHY number is 8259. 
• We comply with the Charities Institutes Ireland Triple Lock Standards, ensuring transparent reporting, good fundraising and governance. 
• Our accounts are externally and independently audited and we comply with SORP standards. 
• We publish an Annual Report which shows the work that we do, the outcomes achieved and our income and expenditure. 
• We have achieved the internationally recognised ISO quality standard for services delivery. In 2026 we attained the ISO 9001:2015. 
• Our services are internally and externally audited. Internal audits are carried out yearly. Annual external audits are conducted by an ISO auditor. 
• We monitor and evaluate our services and produce regular reports describing our impact which are published on our website: https://alone.ie/alones-knowledge-hub/ 
• We are an Approved Housing Body. We have signed up to the Government’s Voluntary Code for Housing Bodies. 
• Our Board operates to good practice guidelines for governance and has signed up to our Governance Code. 
• We are a member of the Irish Council for Social Housing (ICSH) and we participate in the HAPM (Housing Association Performance Management) 

• We do not duplicate other organisations’ services but work in partnership.
• We believe that our cost-versus-benefit ratio is second to none.
• We provide high-value, low-cost services while still working with those most in need.
• We have a strong ethos on how we manage money which has been donated.
• We look for cost substitution before spending money.

• Around 70–75% of ALONE’s funding comes from the State; primarily the HSE, which funds our delivery of Enhanced Community Care in the community. We also receive capital funding through the CALF scheme, via the Department of Housing, Local Government and Heritage and Dublin City Council, as well as from the Housing Finance Agency. 
• We continue to rely on the generosity of the general public for the day-to-day running of our vital services. 

All donations received and fundraised by ALONE are used for the general support of provision of our range of services provided and supports for older people and where required for the restricted purposes intended or as designated by the donor. 

• From all general donations, 84% of the donations received are used to support the work of ALONE in provision of services to older people.  
• All restricted funding received is administered as per the purposes outlined in the funding agreement and reported upon to donors as required. 

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The CEO has a salary similar to an assistant principal officer in the Civil Service. There are no hidden payments and no top-ups. The CEO also operates as the General Manager and spokesperson for ALONE.

The Board of Trustees for ALONE approves wages and salaries. This is done through recommendations from the Human Resources subcommittee.

ALONE makes a 3-5% annual contribution into Personal Retirement Savings Accounts (PRSAs) after two years of employment. There is no long term liability for ALONE as these are a defined contribution plan.

ALONE staff costs for wages and salaries in 2024 were €7,393,273. Social security costs were €814,835 and pension costs were €106,881.

• This information is available in our accounts, which are externally and independently audited and we comply with SORP standards. 
• For fundraising, for the most recent year, it was €347,700 (2025) 

• This information is available in our accounts, which are externally and independently audited and we comply with SORP standards. 
• For the most recent year, the total income was €14,172,408 (2025). For donations/fundraising, it was approximately €2.6 million (2025). 

• This information is available in our accounts, which are externally and independently audited and we comply with SORP standards. 
• For the most recent year, it was: Income €14,172, 408(2025) and Expenditure €13,629,219 (2025) 

• ALONE volunteers provide an invaluable service through their generous donation of time. Many of our volunteers provide Support and Befriending, meaning they visit or call older people on a weekly basis to provide companionship and practical support. Others provide support to our National Support and Referral Line (NSRL). The role requires taking calls that come through to the NSRL and acting as the first point of contact to ALONE. Occasionally, Individuals offer their specialist or professional skills in a voluntary capacity. This can be for a particular project or on an ongoing basis. 
• ALONE holds two volunteer standards for good practice in volunteer management (Investing in Volunteers and Excellence in Quality in Befriending) as well as ISO, all of which help us to give the best experience to our volunteers during their time with us. All volunteers receive training and support. 
• More information about volunteering is on https://alone.ie/volunteer/volunteers/ 

• ALONE volunteers provide an invaluable service through their generous donation of time. Many of our volunteers are ‘Befrienders’ who visit or call older people on a weekly basis to provide companionship and social engagement.
• Other volunteers support ALONE in areas such as communications, research, administration, services, maintenance, event management, transportation, cleaning, and gardening.

• ALONE was set up as a trust nearly 40 years ago to protect its assets. The deed of trust has a scheme of incorporation.
• ALONE’s status as a Trust ensures greater accountability. As a trust, ALONE has to submit to external audits; we must get permission to buy and sell property, and when doing so we are obliged to explain who we are buying from or selling to and why, and to submit details of all costs involved.

Yes. ALONE has a formal Protected Disclosures Policy in line with the Protected Disclosures Act 2014 (as amended in 2022). This policy ensures that any staff or volunteer who raises a genuine concern about wrongdoing is protected from penalisation.  

ALONE has a process for managing Conflicts of Policy that applies to all Board Trustees and senior staff. Trustees and senior managers at those meetings are required to declare any actual or potential conflict of interest at the start of each Board meeting and as they arise. Where a conflict exists, the individual is required to absent themselves from discussion and any vote on the relevant matter.  

ALONE has a Supplier and Tender Evaluation Policy. Our Creditors and Staff Payments Procedures outlines the process for requesting quotes and thresholds for spends, all of which must be within the Board pre-approved budget and the limits and levels of authority of the respective approvers. 

ALONE keeps borrowing low and maintains financial reserves so we can continue supporting older people through economic uncertainty. Ireland has experienced significant economic shocks, and older people are often among those most affected when services are cut. A sustainable financial base means we can deliver vital services even when government funding is reduced or delayed, and plan for the long term rather than lurching from crisis to crisis. 

Our audited accounts are publicly available in our annual reports

ALONE tracks how its services are performing and uses that information to make decisions and improvements. This means collecting data regularly, reviewing what the evidence shows, and making sure the organisation’s work is guided by the needs of older people across the country rather than assumption. We publish this information regularly on: https://alone.ie/alones-knowledge-hub/