Who are our services for?
ALONE is a national organisation working with people over 60 years of age. If we cannot provide services directly, we will endeavour to locate a service that can. An older person does not necessarily have to live by themselves in order to be referred to ALONE.
ALONE’s Visitation Support & Befriending Service provides regular visits to an older person from a volunteer who provides one-to-one companionship and practical support. Volunteers can support with practical tasks and provide information on local activities and relevant initiatives. All volunteers are trained, Garda vetted and receive support from ALONE staff.
ALONE’s Telephone Support Service provides daily or weekly telephone contact to an older person from a volunteer. Volunteers provide companionship and support such as appointment reminders, medication prompts, and information on local activities and relevant initiatives. All volunteers are trained, Garda vetted and receive support from ALONE staff.
ALONE’s Coordinated Support service provides practical support and coordinates services for and with older people to address challenges and to find solutions. Coordinated Support uses a case management approach which enables older people to access medical as well as non-medical sources of support within their community to improve physical, emotional and mental wellbeing. The service offers help to resolve financial and pension difficulties, support engagement with local events and activities, access housing maintenance, grant schemes and adaptations, navigate the healthcare system, enable hospital discharge, access housing and tenancy support, and resolve any other challenges that may arise. This support also includes providing technology solutions for older people to remain at home. Our staff will source, install, monitor and train the older person to use technology devices that they require to support them to age securely in their homes.
Every older person is linked with a designated Support Coordinator, a trained social care professional who acts as an independent agent for the older person in coordinating necessary services.
What happens after a referral is made?
- An auto confirmation email being generated in a professional referral
- A Support Coordinator will phone to discuss this referral and next steps with the person submitting this form
- A Support Coordinator will carry out a full assessment of the Older Person’s needs in order to create a support plan
- If being referred for either a visitation service or telephone service with our volunteers, a Support Coordinator will match the Older Person with a volunteer and will remain in contact during this process.