Volunteers play a vital and active role in all of ALONE’s services and are involved in every level of the organisation

Thank you so much for your interest in volunteering with ALONE. We really appreciate your support and can’t wait to hear from you. If you would like to begin your application process, please click the following link to start your volunteering journey.
Whilst we are delighted you are interested in becoming a volunteer with ALONE, please bear in mind that depending on your geographical location, it may take some time before you are called to training.

Volunteer Roles

Select any of the roles below to see more information, including responsibilities and tasks. For further information, please contact us.

About ALONE

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are experiencing other difficulties. We support them through these challenges to help them find long term solutions. For more information visit www.alone.ie

What is Support and Befriending?

Support and Befriending is a supported one-to-one relationship between a volunteer and an older person who has been linked in with ALONE. The ALONE Support and Befriending service provides companionship and practical support to older people who would like extra social contact through a weekly volunteer visit. The Support and Befriending service is designed to reduce feelings of isolation and loneliness, provide assistance to solve everyday problems and enable older people to feel secure at home.

The role of the Visitation Support and Befriending Volunteer

  • To provide companionship to an older person by visiting them at least once a week.
  • To provide basic practical support for the older person where necessary. (Volunteers are not substitutes for home-help or care assistants and should not take on these roles)
  • To encourage and support the older person you visit to attend local activities and relevant initiatives.
  • To be flexible around travelling to and from visits.
  • To attend training and follow the ALONE guidelines throughout your time with ALONE.
  • To attend additional training workshops and volunteer meetings.
  • To be an advocate for the older person where necessary. This might mean making a phone call on their behalf or helping them fill in a form.
  • To contact ALONE if there are concerns for the older person’s health, safety or welfare.
  • To participate in ALONE volunteer surveys and assist older people in ALONE service surveys.

What’s required for this position

  • A genuine interest in the welfare of Older People
  • The ability to follow training and handbook guidelines
  • Good spoken English
  • To be respectful and committed to the values and aims of ALONE
  • A caring, understanding and friendly attitude
  • To be patient, reliable and have good listening and communication skills
  • To be non-judgemental and respect the confidentiality of the older person and of all records that you come into contact with
  • The ability to prioritise your own wellbeing and self-care

What’s involved?

To provide support and companionship to an older person by visiting them at least once a week. All Volunteers must be over 18 years of age. All volunteers must be Garda vetted, reference checked and supply proof of address and identification. A minimum of a year’s commitment is required.

Screening details for this role

  • Completion of volunteer registration form
  • To complete training modules
  • Garda Vetting, ID Checks and sign volunteer agreement form
  • One to one interview

Volunteers will receive the following supports

  • Training and development modules
  • Volunteer meetings
  • Staff support
  • Insurance cover
  • Volunteer Assistance Programme access with LAYA Healthcare

Benefits you will receive as a volunteer

  • The opportunity to make a real impact to the life of an older people
  • Initial and ongoing training
  • Insights and understanding about social inclusion issues
  • Opportunity to progress into other roles in ALONE
  • Opportunity to develop your leadership skills
  • A chance to be part of the ALONE volunteer community

What is Telephone Support and Befriending?

ALONE’s Telephone Support and Befriending is a free friendly, support and information telephone service for older people. It provides personal daily or weekly contact to ensure that recipients are safe and well in their home.

Volunteers provide companionship and support such as appointment reminders, medication prompts, and information on local activities and relevant initiatives. All volunteers are trained and receive support from ALONE staff. Where additional needs arise that require a more hands on approach, a request for support can be made to ALONE’s support coordination services. The service operates Monday – Friday and the calls are made at a pre-arranged time.

The role of the Telephone Support & Befriending Volunteer

  • To commit to one set shift of 2 hours per week between the hours of 9am and 4pm, Monday – Friday, for a minimum of 6 months.
  • To provide support and information for the older person where necessary.
  • To be mindful of the general wellbeing of the older people and provide a positive experience during the call.
  • To stay up to date with official COVID-19 information from trusted sources and ALONE
  • To support the older person to integrate in their community – such as encouraging them to join local groups and initiatives for older people (where possible).
  • To attend training and follow the ALONE guidelines throughout your time with ALONE.
  • To report to ALONE if there are concerns for the older person’s health, safety or welfare.
  • To participate in check in calls with staff in order to discuss any issues, address challenges with your role.
  • Work as a member of a team with staff and other volunteers and participate effectively in team meetings when required.

What’s required for this position

  • A genuine interest in the welfare of Older People
  • The ability to follow directions and agreed protocols
  • Fluent spoken and written English
  • To be respectful and committed to the values and aims of ALONE
  • A caring, understanding and friendly attitude
  • To be patient, reliable and have good listening and communication skills
  • To be non-judgemental and respect the confidentiality of the older person and of all records that you come into contact with
  • The ability of prioritise your own wellbeing and self-care

What’s involved

We ask that Telephone Support & Befriending Volunteers commit to commit to at least 2 hours per week. Volunteers will need access to their own personal laptop/tablet/desktop computer to log calls. All volunteers must be over 18 years of age.

Location

All volunteers are asked to make calls remotely to those on a designated list.

Screening details for this role

  • Completion of volunteer registration form
  • To complete an online training module
  • ID and reference checks, garda vetting and application form
  • Telephone interview

Volunteers will receive the following supports

  • Online training
  • Staff support
  • Insurance cover
  • Volunteer Assistance Programme access with LAYA Healthcare

Benefits you will receive as a volunteer

  • The opportunity to make a real impact to the lives of older people during a public health emergency
  • Initial and ongoing training
  • Insights and understanding about social inclusion issues
  • Opportunity to progress into other roles in ALONE
  • Opportunity to develop your leadership skills
  • A chance to be part of the ALONE volunteer community

About ALONE

ALONE is a national organisation that supports and empowers older people to age happily and securely at home. We support individuals and their families, work with other organisations, and campaign nationwide to improve the lives of older people.

We work with all older people, including those who are lonely, isolated, homeless, living in poverty, or are experiencing other difficulties. We support them through these challenges to help them find long term solutions. For more information visit www.alone.ie

What’s involved?

On 9th March, we launched a new National Helpline, as part of our supports to older people, who have concerns or are facing difficulties in Ireland. The Helpline is open Monday to Sunday, 8am-8pm by calling 0818 222 024. By acting as the first point of contact on our support line, by being warm, friendly and professional you will provide a listening ear, information and support for older people, many of whom feel they have nowhere else to turn. Please note these calls can be very challenging at times and includes issues regarding mental health and suicide ideation.

Tasks

  • To help answer queries from older people regarding Covid-19; this might include the provision of official information from the HSE or other official sources. This will be provided to you
  • To help access information for the older person as required
  • To log all calls into a computer logging system
  • To log support requests for ALONE’s other services such as Practical Support or Telephone Befriending
  • To report any concerns regarding an older person’s health, safety or welfare to ALONE staff
  • To act in a friendly but professional manner on the Helpline; thus ensuring it is a positive experience for the older person
  • To be mindful of the general wellbeing of the older people and provide a positive experience during the call
  • Participate in check-in calls with staff in order to discuss any issues or address any challenges you may be facing in your role
  • To complete training and follow the ALONE guidelines throughout your time with ALONE

What’s required for this position

  • A genuine interest in the welfare of Older People
  • A competency in using different software systems. You will receive training in Salesforce, Teams, IP Telecom, but will be expected to know how to navigate Outlook Email and SharePoint. You will have to be able to use all systems during each shift
  • Safetalk / Assist training or the equivalent knowledge is desirable as calls can be challenging
  • It is essential that you have your own laptop / computer and high speed broadband. (Calls are answered through the laptop / computer so it must be compatible. Headphones can be provided, if needed)
  • The ability to follow directions and agreed guidelines/protocols and work as part of a team
  • Fluent spoken and written English
  • To be respectful and committed to the values and aims of ALONE
  • A caring, understanding and friendly attitude
  • To be patient, reliable and have good listening and communication skills
  • To be non-judgemental and respect the confidentiality of the older person and of all records that you come into contact with
  • The ability to prioritise your own wellbeing and self-care. There are trained professionals who are on shift every day for debrief and support.

What’s Involved?

It is essential that Supportline volunteers commit to one set shift of 4 hours per week for a minimum of 6 months. The shifts are:

Monday to Sunday
8am-12pm / 12pm-4pm or 4pm-8pm.

Location

Currently these calls are taking place in each individuals own home.

Screening details for this role

  • ID Check, Garda vetting and virtual one-to-one interview
  • Sign volunteer agreement form
  • Complete an IT training module regarding how to receive and logs calls
  • Possible interview with Helpline Manger

Volunteers will receive the following supports

  • ‘On the job’ training from staff/experienced volunteers
  • Named supervisor / staff support
  • Insurance cover
  • Access to LAYA assistance programme

Benefits you will receive as a volunteer

  • The opportunity to make a real impact to the lives of older people
  • Initial and ongoing training
  • Insights and understanding about social inclusion issues
  • Opportunity to progress into other roles in Alone
  • Opportunity to develop your leadership skills
  • A chance to be part of the ALONE volunteer community

Individuals offer their specialist or professional skills in a voluntary capacity. This can be for a particular project or on an ongoing basis. These roles may include: administration support, finance, maintenance, gardening, driving, IT support, legal advice, etc. We try to embed volunteers into our service and all departments.

Volunteers participate in time-defined projects with ALONE that are organised by other bodies or agencies. These include corporate volunteering opportunities, student placements and other volunteer referral programmes. In these cases, a special agreement must be in effect with the body or agency that identifies responsibility for management and care of the volunteers.

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Time commitment

We would ask that all our volunteers can commit to at least 6 months to a year depending on your role.

This commitment gives the volunteer the opportunity to have a meaningful experience while ensuring continuity of service for older people.

Meet our Volunteers

Process for applying

  1. Volunteer makes expression of interest
    You will then placed on an application list until next available round of recruitment. An invitation to an Information Training module will then be sent out. Attendance is required to continue to the next round.
  2. Attendance at Information Training module
    This will include a short presentation about ALONE and the role you have applied for.
  3. Telephone interview with applicant
  4. Volunteer Application Pack and invitation to Core Training session sent
    The Volunteer Application form and Garda vetting form should be completed by closing date. This must be accompanied by copies of two forms of identification (one photographic, one proof of address). This is a compulsory requirement for the Garda vetting application.
  5. Attendance at Core Training session
  6. References checked
  7. Garda vetting application completed with Bureau
    Once all paperwork is completed, you will be informed that you are ready to begin your role.
  8. Begin role
    Note: These steps may alter slightly depending on the role you have applied for.
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