What is Attend Anywhere?
Attend Anywhere is a web-based system that enables healthcare providers to hold video consultations with patients.
As part of our work with the HSE’s Enhance Community Care Telehealth programme, we have included Attend Anywhere guides and videos below to help older people get comfortable using virtual healthcare appointments. As more services move online, we want to make sure older people can use these tools with confidence.
Video consultations have benefits for both staff and service users including:
- More options and easier access to care
- Less travel time
- Better patient flow through services
The platform supports:
- Individual consultations – ideal for one-to-one sessions
- Consult now – instantly launch a video call by sending a time-limited link, useful for urgent or unplanned interactions
- Group consultations – enable multidisciplinary team meetings or educational sessions in one secure call
Attend Anywhere: How to Join Your HSE Video Appointment
Frequently Asked Questions (FAQ)
Theme 1: General Platform Information
Both iOS and Android devices are compatible with Attend Anywhere. Attend Anywhere can be accessed through phones, tablets, laptops and PCs (devices must be up to date).
Yes, as the platform is cloud based, it can be accessed from any location, once there is a sufficient internet connection.
Yes, users can zoom into text from their device appearing on screen to increase the size.
No, there is no need to create an account to use Attend Anywhere.
Theme 2: Joining a Telehealth Consultation
- Click the link sent by your clinician via text or email
- Enter your full name, phone number, and date of birth
- Wait to be admitted by your clinician
Yes. Visit https://attenduk.vc/testcall to make a test call.
Contact your clinician directly to request the link again.
Your clinician will understand and may switch to a phone call if needed.
Theme 3: Troubleshooting and Support
- Contact your clinician. They will understand and may switch to a phone call if needed
- If you are experiencing problems with sound or video during their appointment, click the reload button in your browser window
- Attend Anywhere is dependent upon a low level of internet access.
- Attend Anywhere uses the same amount of internet data as things like Zoom or WhatsApp calls.
- If using Wi-Fi, move closer to the internet modem or router. Ideally, you would be able to see it from your device.
- If using mobile broadband, choose an area with good reception. This may require you to test which room in your home has the best connectivity.
- If you have problems with sound or video during your appointment click the reload button in your browser window
Yes, if the older person consents to family or carer involvement.
The wider technology networks team have been working with the Island populations to improve their connectivity. The National Broadband project are focused on improving internet access in remote areas across the country, and they are working directly with the Island projects. Attend Anywhere has been used in remote areas in Ireland
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