ALONE provides advice and support for older people, aiming to improve physical, emotional and mental wellbeing from the first point of contact
Dublin, 19th July 2021 ALONE, the organisation which supports older people, has received over 50,000 calls into their Service, which paves the way towards direct access to their integrated service model. ALONE has been supporting an increasing number of older people in need, through the COVID-19 pandemic with their National Support Line crucial in mobilising a rapid response in every county to make sure everyone is looked after. Their dedicated line acts as a gateway to their integrated service model and means that older people across the Country have one direct link for services, advice and information.
ALONE have supported 7,130 unique older people in 2021 alone, continuing to mark an increase in volume of older people seeking ongoing support. The organisation offer an integrated system of Support Coordination, Practical Supports, Befriending, a variety of Phone Services, Social Prescribing, Housing with Support and Assistive Technology. While 68% of callers to ALONE’s National Support Line are living alone, ALONE work with all older people, including those who are lonely, isolated, frail or ill, homeless, living in poverty, or are facing other difficulties. Support requests from older people range anywhere from Financial/Legal, Personal Care, Housing, Support & Befriending or Technology and Safety/Security.
The National Support Line is the first point of access to our fully-integrated service model which assesses each individual on a case-by-case basis, which will enable older people to continue ageing at home. So far this year, ALONE have put 3,050support plans in place for those who have called with an issue in order to develop tailored solutions to each problem. The organisations individualised support plans, provide a point of contact for access to health, financial benefits and supports, social care, housing, transport and other arising needs using technology and other services and activities to improve physical, emotional and mental wellbeing.
ALONE have placed almost 100,000 calls to older people who have been linked in with their services this year to date. The total number of volunteers linked in with ALONE is over 3,000 who have cumulatively committed to 63,200 hours of volunteering in 2021.
ALONE’s Technology has been vital in assisting older people throughout the pandemic, where their team installed various devices for older people across the country in order to keep them connected, safe and secure. ALONE has enabled 455 new older people to use technology to age at home. Within the 352 Technology Support Plans put in place, 297 of these are devices that have been installed in older people’s homes.
Our integrated service:
“A 70-year-old woman called the National Support Line last May 2020, as she had recently moved back into her home house to care for her older mother. She was finding the change very tough so ALONE supplied information on Family Carers Ireland support. We set her up on Telephone Support & Befriending calls and she is currently waiting to be matched with Visitation Support & Befriending Volunteer.”
“An older gentleman called us in October 2020. He had no heating and wasn’t clear on what he needed to do with his local County Council. ALONE supported him and he was so thankful got his heating fixed and few other home repairs in time for Christmas.”
“An 80-year-old man called the National Support Line and referred himself via our website to receive Support & Befriending service as the feeling of social isolation and loneliness were making him experience feelings of depression. We matched him with a Visitation Support & Befriending volunteer in January 2021 and he is very thankful of the relationship formed through ALONE.”
Seán Moynihan, CEO of ALONE said, “Our volunteers and staff have been working alongside older people for over forty years now, and our primary objective remains enabling older people to age safely and securely in their own homes. ALONE’s Services have continued to be a lifeline for older people across the country during dark times over the past year and we will continue this work until the threat of the pandemic has passed and beyond. Our National Support Line will continue to be the gateway to accessing our services and we endeavour to keep providing and expanding these services to accommodate for those who require them.
He continued, “We have accomplished so much across 2020 and 2021 but we will continue to work with older people who are struggling in order to provide assistance, support and reassurance. We must continue to protect our ageing population following the sacrifices that they have made in the past year and provide the necessary supports for older people both now and when things begin to return to normality.”
Contact ALONE if you have concerns about your own wellbeing, or the wellbeing of an older person you know. Their National Support Line is available seven days a week from 8am – 8pm on 0818 222 024. Further information can be found on www.alone.ie.
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Service Manager
Kevin White
089 409 0549
Balbriggan, Skerries & Lusk
Vacant
0818 222 024
St. Margaret”s, Finglas & Glasnevin
Maura O’Shea
0818 222 024
Telephone Support Coordinator
Michael Kennedy
086 440 2894
Telephone Support Coordinator
Jacob Shakespeare
Telephone Support Coordinator
Anne Marie mc Allister
086 440 7825
Telephone Support Officer
Vacant
0818 222 024
Telephone Support Officer
Sharon McManus
0818 222 024
Telephone Support Officer
Vacant
0818 222 024
Service Manager
Greg O’Reilly
083 385 1221
North Meath & Ardee
Paula Boyce
0818 222 024
East Meath
John Stillman
0818 222 024
Location tbc
Vacant
0818 222 024
Telephone Support Coordinator
Anne Murphy
086 035 3904
Volunteer Support Officer
Frances Sheerin
086 108 5965
National Support Line Coordinators
National Support Line Coordinators
National Support Line Coordinators
National Support Line Coordinators
Aoife Callaghan
Sarah kerr
Aoife Callaghan
Bridgeen Coyle
086 032 6801
087 179 3782
086 032 6801
086 014 6732
Service Manager
Natalie Johnson
083 062 5854
South Dublin Inner City
Vacant
0818 222 024
Rathfarnham, Knocklyon & Ballyboden
Vacant
0818 222 024
Newcastle, Citywest & Saggart
Joe Sullivan
0818 222 024
Northwest Kildare
Annemarie Molloy
Patricia Scanlon
086 013 7256
Service Manager
Shelby Unger
083 060 2419
Volunteer Support Officer
Grainne Kennedy
086 108 2524
Volunteer Support Officer
Vacant
0818 222 024
Service Manager
Lola Fitzgibbon
086 084 1360
Southwest Wexford
Natalia Gembicka
086 014 4915
Service Manager
Siobhan Walsh
086 084 1674
Northeast Cork
Vacant
0818 222 024
Central Cork
Veronica Reidy
Clare Seymour
086 075 3867
086 107 9433
Telephone Support Coordinator
Geraldine Commins
086 013 1570
Volunteer Support Officer
Mairead Egan
087 253 1380
Volunteer Support Officer
Maria O’Connor
Volunteer Support Officer
Tracey Kearney
086 440 9893
Service Manager
Martina Kinane
087 407 4085
Caroline Bradley
West Limerick
Margaret Collum
Volunteer Support Officers
Aoife Dennehy
086 211 5307
Volunteer Support Officers
Vacant
0818 222 024
Service Manager
Ciaran Gilligan
083 878 6080
Service Manager
Frances Browne
087 751 6087
Inishowen (CHN Learning Site)
Bronagh Doyle
086 171 6984
Inishowen (CHN Learning Site)
Gráinne Hargan
West Donegal
Emma Kennedy
086 720 8686
Donegal inishowen
Vacant
0818 222 024
Telephone Support Coordinator
Deirdre Browne
074 932 1598
Telephone Support Coordinator
Catherine Reilly
National Support & Referral Line Coordinator
Kathleen Bonner